Website: merta.us

We aim to process and ship all orders as quickly and efficiently as possible.

1. Order Processing

  • Orders are processed within 1–3 working days (excluding weekends and public holidays).
  • You will receive a confirmation email once your order has been dispatched.

2. UK Shipping

  • Standard Shipping: 3–5 working days
  • Express Shipping: 1–2 working days (if available)
  • Shipping costs are calculated at checkout.

3. International Shipping

  • International delivery times vary depending on destination and customs processing.
  • Estimated delivery: 7–14 working days
  • Customers are responsible for any customs duties, taxes, or import fees.

4. Tracking

  • Tracking details will be provided via email once your order has been shipped.
  • Please allow up to 24 hours for tracking updates to appear.

5. Delays

Delivery times are estimates and may be affected by:

  • Weather conditions
  • Customs delays
  • Courier issues beyond our control

We are not responsible for delays caused by carriers.

6. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.

7. Lost or Missing Parcels

If your parcel has not arrived within the estimated timeframe, contact us at Email: [info@mertaclothing.uk] within 7 days of the expected delivery date so we can assist.

8. Contact Us

For any shipping-related questions, please contact us:

Email: [info@merta.us]
Website: merta.us